FREQUENTLY ASKED QUESTIONS

We provide 3 keys as standard with all our doors, but you can ask for more keys when ordering your door, or have extra keys cut at a later date, if you need them.

Yes, that isn’t a problem. Just tell the advisor when you are getting your door ordered and they will take care of sorting out a suited key that you can use for both doors.

Secured by Design is a Police-run initiative that is all about improving the security of buildings and their immediate surroundings to make them safer places to live.

SBD’s product-based accreditation scheme – the Police Preferred Specification – is the recognised standard for products that are best for deterring and reducing crime. It incorporates domestic windows and doors, and their various components e.g. locks and hinges.

Conservatory Outlet (part of the Conservatory Outlet Group), our sister manufacturing company, is a certified member of Secured by Design, so most of our products satisfy the standard and offer the highest level of security. You can speak about home security with one of our trustworthy advisors.

A 3-star door barrel is the highest rated door cylinder that you can get in the UK and has been rigorously tested to ensure that it provides maximum security. It includes our exclusive snap-secure technology, which has a lockdown mode, designed to stop the barrel being compromised.

That is possible if you order French doors with an egress hinge. When folded back they will give you a magnificent view of your garden

That large opening at the rear of your home could accommodate a set of bi-folding doors or sliding patio doors and provide you with a gorgeous garden opening in the summer. A bi-folding door can be fully opened, leaving you with a vast outdoor escape. Our patio doors have amazingly slender frames, so even when they’re closed, the view through them is truly magnificent. One of our advisors can help you decide which of the two door solutions will work best.

Yes. To make life easy for you, Amber Home Improvements can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at our Norwich Showroom, so you can enjoy whatever you’ve set your heart on right away.

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.